Q: What does being an authorized Friedman Business Partner really mean? A: For years, manufacturing companies have utilized 3rd party companies to assist in many areas of their businesses. Many of you have done so and will continue to do so going forward, and as you are well aware, the fact that you purchased a specific software package does not imply that you are legally bound to use the same software provider to assist in implementation and/or deployment of the applications purchased, unless it is specifically stated otherwise in an agreement. Warranty of work performed is the issue. Rest assured, CBM warrants the work we perform for anyone and agrees to do so in our services agreement. Should you choose to have an employee perform a modification to the software and you have issues with the modification and choose to engage your software provider for help, they may choose to simply deny assistance because the problem could be attributed to your “in-house” modification (i.e. not warranted).